HOW DO I PLACE AN ORDER / HOW DO I GET STARTED WITH KMC

Wish lists can be submitted online or you can visit our design showroom. Showroom tours are by appointment only and can be scheduled here.

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CAN WE COME VIEW YOUR INVENTORY

Yes! We would love to help you curate the perfect design featuring our decor items. Consultations are by appointment only.

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DO YOU REQUIRE A DEPOSIT TO SECURE A BOOKING

Yes, a 50% deposit is required to secure your booking. The remaining balance is due 7 days before the event date.

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WHAT ARE THE WILL CALL & DELIVERY OPTIONS

Items scheduled for will call may be picked up the day before and returned the day after your event. Pick up and Drop off appointments must be confirmed 2 weeks prior to your event. Furniture and Dance Floors are not available for will call. Delivery does not include set-up or striking items before or after the event. Delivery fees start at $250

Travel fees for delivery are based on distance from our Chandler, AZ warehouse. The first 25 miles from our warehouse location is included in the delivery fee. Additional travel fees are assessed at $1 per mile outside of the 25 miles from our Chandler AZ warehouse location. Travel fees are assessed on delivery and pickup.

 

DO YOU OFFER DAY OF STYLING OR SET UP

Yes! We offer a day of styling and set-up services for all decor rented through our collection, starting at $250.

Day-Of Coordination and Wedding Planning packages are available through Kristi Marie Events.

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IS THERE AN ORDER MINIMUM

Delivery orders require a $250 minimum. Will call orders do not have a minimum.

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CAN I MAKE ADJUSTMENTS TO MY ORDER / WHAT IF I NEED TO CANCEL

Yes, you may make adjustments to your order up to 7 days prior to your event. However, reductions cannot exceed 20% of the original order total. This helps us maintain availability and properly allocate inventory for all clients.

If you need to cancel your order, please note that initial payments (retainers) are non-refundable, as they secure your event date and reserved items. You may remove items or cancel your order according to the following schedule, though cancellation fees will apply. 7 days or more prior to your event: A cancellation fee of 10% of the contract total will be charged, less any non-refundable payments already made. Less than 7 days before the event: No reductions or refunds can be accommodated.

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ARE YOU ABLE TO SOURCE INVENTORY

Yes! We love to add new pieces to our inventory! Let us know what you're dreaming of and our team will do our best to make it happen. Newly sourced items added our inventory require full payment as a retainer. The retainer is non-refundable.

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WHAT HAPPENS IF ITEMS ARE MISSING AT THE END OF MY EVENT

A replacement fee of 3 times the item’s rental charge may apply.

 

WHAT HAPPENS IF AN ITEM IS DAMAGED DURING THE EVENT

We understand that accidents can happen. Should any item be damaged during the event, our team will evaluate the condition and determine the appropriate cleaning, repair, or replacement fee based on the severity.

 

IS THERE A LATE NIGHT PICK UP FEE

A fee of $300 is charged for any late night pick up. Late night is considered after 11:30 pm.

 

HOW LONG IS THE RENTAL PERIOD

Items being delivered will be delivered and picked up the same day

Items scheduled for will call may be picked up the day before and returned the day after your event. Pick up and Drop off appointments must be confirmed 2 weeks prior to your event.

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DO YOU HAVE ANY WEATHER RELATED POLICIES

All furniture rentals must be kept in a dry, covered area and protected from rain, moisture and excessive wind at all times. Exposure to the elements can cause significant damage, and clients are fully responsible for any weather-related issues that occur once the items are delivered. If the forecast predicts a 50% or greater chance of rain 24 hours prior to your event start time, you may cancel your furniture rental and receive a full refund. If the forecast predicts a 50% or greater chance of rain 24 hours prior to your event start time and you choose to proceed with your order, you must confirm your backup plan with a staff member, and if no appropriate coverage is available, delivery may be canceled at our discretion and standard cancellation terms will apply.